Returns & Refunds

Eligible return requests must be submitted within 30 days after confirmed delivery. Contact us before sending anything back so we can provide instructions and the correct return location.

Unless applicable law requires otherwise, a return should be:

• unused, unaltered, and in the condition received;
• complete with included accessories or documentation; and
• packed securely, preferably in the original protective packaging.

Normal wood-grain variation, minor handmade variation, and color differences caused by lighting or screens are not automatically defects when the product materially matches its description.

Custom-made, personalized, altered, or clearly marked final-sale items may not be returnable for change of mind, except where they are damaged, incorrect, misdescribed, or covered by mandatory consumer rights. Any restriction must be clearly disclosed before purchase.

Contact us promptly at [email protected] with the order number and clear photographs of the item, packaging, shipping label, and damage or discrepancy. Keep the packaging until we finish reviewing the claim.

If we confirm that the item was damaged in transit, defective, incorrect, or materially misdescribed, we will provide an appropriate remedy, which may include replacement, repair where suitable, partial refund, or full refund. We will cover reasonable return shipping when the issue is our responsibility.

For a change-of-mind return, the customer is responsible for return shipping and any related customs charges. If the item is damaged, defective, incorrect, or materially misdescribed, Carvzen will cover reasonable return shipping or provide another appropriate remedy.

Use a trackable service and retain the receipt. We are not responsible for a return lost before it reaches the instructed return location. Original express or upgraded shipping charges may be non-refundable unless required by law or the return results from our error.

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method. PayPal, banks, and card issuers may need additional time to post the credit after we issue it.

We may deduct an amount for loss in value caused by handling beyond what is reasonably necessary to inspect the item, but only where permitted by applicable law and clearly explained.

Cancellation requests must be made within 12 hours and before the order is packed or handed to the carrier, whichever comes first. Contact us immediately. An order cannot normally be cancelled after it has been handed to the carrier, but it may still qualify for return after delivery.

Contact us before refusing a parcel. Where permitted by law, actual return, storage, customs, or reshipping costs caused by refusal, an incorrect address, or failure to collect may be deducted from a refund unless the refusal was due to our error or a valid product problem.

Email [email protected] with:

• order number;
• reason for the request;
• photographs when the item is damaged, incorrect, or materially different; and
• preferred resolution.

Do not ship a return to an address shown on the parcel without contacting us first; the operational return location may be different.