Shipping Policy

Orders are normally prepared within 2–5 business days, excluding weekends and public holidays. Handmade or specially identified items may need additional preparation; any different estimate will be shown on the product page or communicated before shipment.

If an order contains multiple items, they may ship separately. You will not be charged an additional shipping fee unless this is clearly disclosed and accepted.

We currently ship worldwide. Standard shipping is free with no minimum order value. Available destinations and any optional upgraded shipping charges are shown at checkout. If checkout does not accept your address, contact us before placing the order.

Current estimate: 7–25 business days after dispatch.

Delivery time begins after the order has been processed and accepted by the carrier. Customs inspections, remote-area delivery, severe weather, peak seasons, carrier disruption, and incorrect addresses may cause delays.

When tracking is available, we will send it to the email address used at checkout. Tracking can take several business days to update after the label is created or the parcel enters the carrier network.

Check your shipping address carefully before paying. Contact us immediately if it is wrong. We can change an address only before the order is packed or transferred to the carrier. After shipment, changes depend on the carrier and may not be possible.

The customer may be responsible for reshipping costs when a parcel is returned because of an incorrect or incomplete address, refusal, or failure to collect, except where the problem was caused by us.

International orders may be subject to customs duties, import taxes, brokerage charges, or local fees. Unless checkout expressly states that these charges are included, they are assessed by the destination country and are the customer’s responsibility. Customs processing can delay delivery.

If tracking has not updated for an unusual period or the parcel is past the stated estimate, contact [email protected] with your order number. We may ask you to confirm the address and check with household members, neighbors, the carrier, or a local collection point while we open an investigation.

Do not treat a parcel as lost solely because tracking is briefly delayed. A refund or replacement for a confirmed loss will be handled after the carrier investigation and according to applicable consumer law.

If an item arrives damaged or incorrect, contact us promptly. Keep all packaging and send clear photographs of the outer package, shipping label, protective materials, and item. We will assess the issue and arrange an appropriate replacement, refund, or other remedy.

Email: [email protected]