Privacy Policy

We may collect information that you provide directly, including your name, billing and shipping address, email address, telephone number, order details, account information, support messages, and any information included in a contact form.

When you use the site, we may also receive technical information such as your IP address, browser and device information, approximate location, referring page, pages viewed, cookie identifiers, and information about how the site is used.

We use personal information to:

• process, fulfill, and deliver orders;
• provide order, shipping, return, and customer support;
• operate accounts, carts, checkout, fraud prevention, and site security;
• communicate transactional information about purchases;
• improve site performance, content, products, and customer experience;
• comply with tax, accounting, legal, and regulatory obligations; and
• send marketing communications only where permitted and subject to your choices.

Payments are processed by PayPal and any wallet or payment method made available through PayPal. Payment providers receive information needed to authorize and process the transaction. Carvzen does not store complete payment-card numbers on its own servers. Your use of a payment provider is also subject to that provider’s privacy terms.

The site uses necessary cookies and similar technologies for WordPress and WooCommerce functions such as security, account login, cart contents, checkout, and payment processing. The site may also use Google Tag Manager and related measurement tools to understand traffic and site performance.

Where required by law, non-essential analytics or marketing technologies should be used only after consent. You can also control cookies through your browser, although blocking necessary cookies may prevent cart, account, or checkout features from working.

We may share information with providers that help us operate the store, including hosting and security providers, WordPress and WooCommerce service providers, payment processors such as PayPal, delivery carriers, email and form providers, analytics providers, professional advisers, and government or regulatory authorities where legally required.

These providers receive only the information reasonably needed for their services and handle information under their own contractual and legal obligations.

Carvzen operates from Wenzhou, Zhejiang, China and serves customers internationally. Your information may therefore be processed in countries other than your own. Where required, we use appropriate contractual or legal safeguards for international transfers.

We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. Retention periods vary by the type of information and the reason it was collected.

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding personal information. You may also withdraw consent where processing is based on consent and opt out of marketing communications.

To make a request, contact [email protected]. We may need to verify your identity before completing a request. Some information may be retained where required by law or necessary for legitimate business purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website or transmission method is completely secure, so absolute security cannot be guaranteed.

The site is not directed to children under the age at which parental consent is required in their location, and we do not knowingly collect personal information from children for the purpose of selling products to them. Contact us if you believe a child has provided personal information improperly.

We may update this policy to reflect operational, legal, or regulatory changes. The revised date will appear at the top of this page.

Data controller / seller: Carvzen

Location: Wenzhou, Zhejiang, China

Email: [email protected]