We’re here to help

Questions about an order, a carving, shipping, or care? Send us a message and our small team will get back to you as soon as possible.

Contact Carvzen

Email: [email protected]

Typical response time: 1–2 business days

Business location: Wenzhou, Zhejiang, China

For order questions, please include your order number and the email address used at checkout. Never send passwords or complete payment-card details.

Send us a message

Email us at [email protected]. Please include your name, the best email address for a reply, and a clear description of how we can help. For an order question, also include the order number. We normally reply within 1–2 business days.

For your security, do not send passwords, complete payment-card details, or other sensitive financial information.

Before you write

Order and shipping help

Check the Shipping Policy for processing times, delivery estimates, tracking, customs, and address changes.

Returns or damaged items

Read the Returns & Refunds Policy. If an item arrived damaged or incorrect, keep the packaging and attach clear photographs when you contact us.

Product and care questions

Our FAQ covers handmade variation, materials, placement traditions, and basic care. For questions about a specific piece, include the product link.